How do I know what size to order?

• For suit sizing information please consult our sizing chart 
• Female sizing can be comparable to a dress size - most brands actually don’t size by dress size. The female sizes are basically an arbitrary number that doesn’t really correlate to any measurement. But our size chart will indicate what dress size the “22, 24, 26, 28, etc.” is equivalent to
• Men sizing comparable to waist size
• You may also visit a retail location for fitting

Note: In general we find that the TYR brand fits big compared to the Speedo brand.

What’s the difference between girl’s size 26, 28, in a youth Speedo suit, and female size 26, 28 suit?

As girls mature into women their body shapes alter. You may find it hard to get a proper fit for girls sizing. Speedo youth sizing is specifically designed for the younger girl swimmers and the size 26 and 28 correlate closely to girls' sizes 10 and 12. The following chart should help you determine whether to buy the girls' size or the youth size.

What is my racing suit size?

Sizing is extremely important with racing suits! Racing suits are supposed to hug everypart of your body! The compression comes from the structure of the suit, rather than how tightly it fits. Ideally you want to go one to three sizes down from what you train in. However, this may vary depending on the brand of your training suit and the brand of your racing suit. You should also take into consideration your body shape  as some brands fit different body types better than others. We find that Arena racing suits generally fit swimmers with more narrow hips, while Speedo racing suits work better for swimmers with bigger hips.

We recommend, if possible, that you establish your racing suit size in any of the following ways:

• Visit one of our retail store locations and try racing suits on. Different brands and styles have different fits and our Swim Experts can assist you in getting the best fit possible.
• Our handy sizing chart will offer you guidance. Select the size you think will be best for you. Remember, you may return or exchange items that do not fit as long as they have not been worn and tags are still intact. Find out more in our return policy.

*Note: Wearing a racing suit that is not the right size may actually hinder performance. A suit that is too big will create drag and not offer correct compression for optimal performance. While a racing suit that is too tight will be too constrictive and not allow you to use your body’s natural range of motion.

How do I know if my goggles fit?

Ideally you should be able to push the goggles onto your face without them falling off. An alternative test is to put the goggles on (without straps), grab the nosepiece and pull the goggles off your face. If you hear a pop and feel the suction on your face, then you know you have a good seal that is going to keep water out.

Are fin sizes unisex, male or female?

Fins are unisex and based off male sizing (e.g., 3-5, 5-7 etc.)

• Women's should size down 1-2 (e.g., fin size 6 = women's size 7/8)

_{How do I size paddles?}

It is important to know what size is best for you. A general rule to follow is that paddles should not be anymore than 10% bigger than your hand. All our paddles have measurements in the product images. If you are using a paddle that is too big, you are potentially inviting improper technique and overloading your shoulder muscles which can lead to injuries. That being said, the size of the paddle should also be dictacted by your experience as a swimmer. If you are a younger swimmer, we recommend starting with smaller paddles, and as you gain experience and strength, slowly increase the size.

I have received an email from Team Aquatic Supplies. Does that mean my order has been shipped?

We do have automated emails that are sent out to keep you informed of any updates to your order status. The email will contain all the information you need regarding your order. We have a specific email that will be sent out when orders are shipped, and it will inform you of that in the email and provide information on how to track your package.

What are my shipping method options?

We are happy to offer a variety of ways to get the items ordered. Please note that it may take 1-3 days to receive your order and up to 10 days after that to ship out. Due to Covid-19 and the unprecedented demand for shipping services, delivery times are not guaranteed. 

• In Store Pick up
  • Choose from one of seven open retail locations: Ottawa, Burlington, TPASC, Nanaimo, Calgary, Richmond or North Vancouver.
  • Please wait for our email indicating your order is ready for pick up. Orders are sent to our warehouses for processing then shipped to the selected store for pick up. The store will not have your order immediately after it is submitted. 
  • If you are wanting your order quickly, we recommend shipping to your address over in store pick-up. All online orders are processed through our warehouses, rather than our stores. We ship customer orders to our stores weekly batches, so there may be some delays for when your order is placed and when it is shipped out to the selected store. 

Why does my order sometimes arrive incomplete?

At times we may not be able to fulfill your entire order from one warehouse; and in order to keep delivery times down, we may split your order into two shipments so we can fulfill and ship your order quickly. This means your order will arrive in separate parcels, and you will be contacted and informed by one of our sales representatives if this is the case or the packing slip will inform you. 

I have waited a while for my order and it hasn't arrived yet. Could it be lost?

In the rare case that your order is lost. We will contact the shipping couriers for you to find where the package is. 

Am I able to track my order?

• Yes! Orders that are shipped with Canada Post can be tracked here. 
• Orders that are shipped with Purolator can be tracked here.
• Please use your Web Order # as the reference number "W2XXXXX"

Holiday Extended Return Policy

We are encouraging everyone to shop early again, and to also take advantage of our Black Friday and Cyber Monday sales for their holiday shopping.

Our regular 30-day return policy will be extended until January 31st for all purchases bought after November 15th. Items with a discount of 30% and over are FINAL SALE. Size exchanges for final sale items are possible if inventory is available. Please contact info@team-aquatic.com for exchange instructions. Please note you will be responsible for all shipping costs.

The only change to our regular return policy will be the extension of the timeline, all regular rules apply. If you have any questions on this, please contact your local TAS location and they will be able to help you out.

RETURNS, EXCHANGES AND CANCELLATIONS

Can I cancel or add/change my order once I have placed it?

• We can cancel your order! Please reach out to info@team-aquatic.com with your order number and indicate any adjustments or cancellations you would like to your order. Please note that due to the large volumes of orders and inquiries, response times and adjustments will be significantly delayed during our cyberweek sale. 
• We cannot adjust your order once it has been placed. We strongly recommend checking out our sizing charts, and reviewing your order before submitting it on our website.
• In the event that you ordered the wrong size or colour, please see our section below on Returns/Exchanges. 

In order to return unwanted items, please see the section below. Shipping charges are non refundable.

Return Policy:

At Team Aquatic Supplies, we value our customers and are committed to working together to meet expectations.We understand that sometimes your order isn’t quite right. If this happens, return the item(s) in original unused condition with all original packaging and tags in place within 30 days of the ship date, and we’ll refund you the purchase price. See terms and conditions below for details.

Terms and Conditions:

All approved returns, online and in-store, are processed by refund only; we do not accept exchanges. To save time and effort, simply place a new order.All returns are subject to inspection. All returns must be unused, unworn, unwashed, and without damage. All returns must have tags attached and original packaging.All Final Sale and Clearance items are not eligible for return or refund. All Team Portal orders are non-refundable or exchangeable, please visit here for more info.

Excluded items:

Goggles, earplugs, nose clips, caps, snorkels, and all custom logo goods are not eligible for return or refund.

Online Returns:

• You have thirty (30) days from the date of your order to submit a return request and return your items at your cost.
• All returns must be pre-authorized and include an authorization number. Please contact a TAS representative for an authorization number.
• Returns received without an authorization number will not be accepted and not eligible for a refund or return.
• Shipping and handling charges are non-refundable unless a returned item is determined to be defective or based on a TAS error.

In-Store Returns:

We are happy to accept your authorized return at one of our TAS retail stores for a refund. To make your return in-store, you need three things:

1. An authorization number – contact a TAS representative for your authorization number before going to the store.
2. Your merchandise is in its original condition, including all parts or accessories, with tags on and packaging intact.
3. The credit card used for purchase.
4. Your original receipt or packing slip.

• Burlington Store 

4155 Fairview St, Burlington, ON L7L2A4

905-632-2590

Mondays: CLOSED

Tuesdays - Fridays: 10am-5pm

Saturdays: 10am-4pm

Sundays: CLOSED

• Toronto Store

875 Morningside Avenue, Toronto, ON M1C0C7 (inside TPASC)

416-724-7946

Mondays: CLOSED

Tuesdays- Saturdays: 9am-5pm

Sundays: CLOSED

• Ottawa store "Aquasport"

2730 Iris Street, Ottawa, ON K2C1E6

613-828-6060

Mondays: CLOSED

Tuesdays-Wednesdays: 10am-3pm

Thursdays: 10am-8pm

Fridays: 10am-5pm

Saturdays: 11am-4pm

Sundays: CLOSED

• Calgary Store

6115 3rd Street Southeast, D7, Calgary, Alberta T2H2L2

403-319-2000

Mondays: CLOSED

Tuesdays-Saturdays: 10am-5pm

Sundays: CLOSED

• North Vancouver Store

2120 Dollarton HWY #107, North Vancouver, BC V7H0B5

604-770-3641

Mondays: CLOSED

Tuesdays - Fridays: 10am-6pm

Saturdays: 10am-5pm

Sundays: CLOSED

• Richmond Store "Swim & Fitness Shop"

14300 Entertainmetn Blvd, Richmond, BC V6W1K3 (inside Watermania)

604-277-1260

Mondays: CLOSED

Tuesdays-Fridays: 9am-7pm

Saturdays-Sundays: 10am-5pm

• Nanaimo Store "Swim & Fitness Shop"

741 Third St, Nanaimo, BC V9R7B2 (inside the lobby of Nanaimo Aquatic Centre)

250-740-0372

Mondays - Tuesdays: CLOSED

Wednesdays-Sundays: 10am-6pm

PAYMENT OPTIONS

What are my payment options?

• We are pleased to accept payment by VISA, MasterCard or American Express

I live in British Columbia, is my order exempt from PST?

All clothing and footwear for children under 15 are exempt from PST. Note that equipment and accessories do not qualify for PST exemption. To claim your PST exemption, download the PST exemption form, fill out Parts B and C and email it to info@team-aquatic.com with your web order number in the subject line. (Your web order number will have the format of W1000XXXXX. It can be found on the confirmation email that you are sent at check out.) One of our representatives will email you to confirm receipt of the form.

Can I get the web sale pricing in one of your store locations?

Some of our stores will run specials at the same time as the web special, but some web specials are only available online due to stock availability. If you are looking for a specific sale item in-store, please contact the location to confirm that they have the item and that the web special price applies. Contact information for all locations can be found here.

What is a Shark Club Card Discount, and how do I get one?

A shark club card discount is provided by your club if they have an active TAS account. 

Can I combine my Shark Club Card discount with a sale discount?

Sorry,  Shak Club discounts cannot be used on a sale item. Only regular priced items. 

I was an Aquasport customer and have a store gift card or store credit. Can I use this with TAS?

Please mail us your gift card and or store credit receipt to our Ontario warehouse: 5035 North Service Rd Unit A10, Burlington ON L7L5V2. Once we receive your card, we will check the balance and give you the equivalent amount in a TAS online gift card. Please include your name, email, and phone number so we can contact you.