⚠️Important Shipping Update ⚠️
⚠️Important Shipping Update ⚠️
At this time,
we strongly encourage shopping in-store
whenever possible for time-sensitive orders. We will continue to ship web orders from our Burlington warehouse but cannot guarantee timelines.
Please note that we will not be using Canada Post services until January 2025 due to ongoing delays in their operations. Although Canada Post resumed operations on December 17 and is working to stabilize their network, they have suspended their guaranteed timelines. As new volumes are accepted, mail and parcels will be secured and delivered on a first-in, first-out basis. They warn that customers should expect delivery delays through the remainder of 2024 and into January 2025.
Please note that the store pick-up option transfers inventory from our warehouse to our stores, which may also experience some delays.
For packages currently stuck with Canada Post, we should be seeing movement on them. We have extended our return policy and are offering flexibility on return timelines to accommodate delays caused by the strike.
For packages shipped via Purolator, we are experiencing significant delays as the carrier is dealing with the fallout from the Canada Post strike. This is also impacting other shipping carriers, including UPS, FedEx, Canpar, and others. We kindly ask for your patience during this time. Please note that some customers may see tracking updates stating "delayed due to weather delays" or "delayed in transit due to missed connection." This is Purolator's way of indicating delays caused by the backlog in their system. We appreciate your understanding as we work through these challenges.
Thank you for your continued support!
At this time,
we strongly encourage shopping in-store
whenever possible for time-sensitive orders. We will continue to ship web orders from our Burlington warehouse but cannot guarantee timelines.
Please note that we will not be using Canada Post services until January 2025 due to ongoing delays in their operations. Although Canada Post resumed operations on December 17 and is working to stabilize their network, they have suspended their guaranteed timelines. As new volumes are accepted, mail and parcels will be secured and delivered on a first-in, first-out basis. They warn that customers should expect delivery delays through the remainder of 2024 and into January 2025.
Please note that the store pick-up option transfers inventory from our warehouse to our stores, which may also experience some delays.
For packages currently stuck with Canada Post, we should be seeing movement on them. We have extended our return policy and are offering flexibility on return timelines to accommodate delays caused by the strike.
For packages shipped via Purolator, we are experiencing significant delays as the carrier is dealing with the fallout from the Canada Post strike. This is also impacting other shipping carriers, including UPS, FedEx, Canpar, and others. We kindly ask for your patience during this time. Please note that some customers may see tracking updates stating "delayed due to weather delays" or "delayed in transit due to missed connection." This is Purolator's way of indicating delays caused by the backlog in their system. We appreciate your understanding as we work through these challenges.
Thank you for your continued support!
