Help Center

Store Hours & Location

View Black Friday Cyber Monday 2023 Holiday Hours 

Stores may take a half-hour lunch break between 12pm-2pm if we do not have enough staff coverage. Please contact the store to check if there will be a lunch time during these times before coming to the store. Thank you for your understanding.

• Burlington Store 

4155 Fairview St, Burlington, ON L7L2A4

905-632-2590

Mondays: CLOSED

Tuesdays - Fridays: 10am-5pm

Saturdays: 10am-4pm

Sundays: CLOSED

• Toronto Store

875 Morningside Avenue, Toronto, ON M1C0C7 (inside TPASC)

416-724-7946

Mondays: CLOSED

Tuesdays- Thursdays: 10am-5pm

Fridays: 10am-7pm

Saturdays: 10am-5pm

Sundays: CLOSED

• Ottawa store 

2730 Iris Street, Ottawa, ON K2C1E6

613-828-6060

Mondays: CLOSED

Tuesdays-Wednesdays: 10am-6pm

Thursdays-Fridays: 10am-8pm

Saturdays: 9am-5pm

Sundays: CLOSED

• Calgary Store

6115 3rd Street Southeast, D7, Calgary, Alberta T2H2L2

403-319-2000

Mondays: CLOSED

Tuesdays-Saturdays: 10am-5pm

Sundays: CLOSED

• North Vancouver Store

2120 Dollarton HWY #107, North Vancouver, BC V7H0B5

604-770-3641

Mondays: CLOSED

Tuesdays - Fridays: 10am-6pm

Saturdays: 10am-5pm

Sundays: CLOSED

• Richmond Store "Swim & Fitness Shop"

14300 Entertainment Blvd, Richmond, BC V6W1K3 (inside Watermania)

604-277-1260

Mondays: CLOSED

Tuesdays-Fridays: 9am-7pm

Saturdays-Sundays: 10am-5pm

• Nanaimo Store "Swim & Fitness Shop" 

741 Third St, Nanaimo, BC V9R7B2 (inside the lobby of Nanaimo Aquatic Centre)

250-740-0372

Mondays - Tuesdays: CLOSED

Wednesdays-Sundays: 10am-6pm

Return Policy & Defectives

Return Policy:
At Team Aquatic Supplies, we value our customers and are committed to working together to meet expectations.

We understand that sometimes your order isn’t quite right. If this happens, return the item(s) in original unused condition with all original packaging and tags in place within 30 days of the ship date, and we’ll refund you the purchase price. See terms and conditions below for details.

Terms and Conditions:
All approved returns, online and in-store, are processed by refund only; we do not accept exchanges. To save time and effort, simply place a new order.

All returns are subject to inspection. All returns must be unused, unwashed, and without damage. All returns must have tags attached and original packaging.

All Final Sale and Clearance items are not eligible for return or refund. Final Sale items are all items that are already marked down at 30% off or more.

Excluded items:
Goggles, earplugs, nose clips, caps, snorkels, and all custom logo goods are not eligible for return or refund.

Online Returns:

• You have thirty (30) days from the date of your order to submit a return request and return your items at your cost.
• All returns must be pre-authorized and include an authorization number. Please contact a TAS representative for an authorization number.
• Returns received without an authorization number will not be accepted and not eligible for a refund or return.
• Shipping and handling charges are non-refundable unless a returned item is determined to be defective or based on a TAS error.

In-Store Returns:
We are happy to accept your authorized return at one of our TAS retail stores for a refund. To make your return in-store, you need:

1. An authorization number – contact a TAS representative for your authorization number before going to the store.
2. Your merchandise is in its original condition, including all parts or accessories, with tags on and packaging intact.
3. Your original receipt or packing slip.

If you have any questions, please contact us at info@team-aquatic.com.

Racing Suit FAQs

What is a racing suit and do I need one?

Racing suits, or tech suits, are suits that high performance swimmers wear for their big competitions. The suits are made from a special fabric that has hydrophobic properties designed to repel water to allow the suit and swimmer to flow through the water with reduced drag. The suit also offers compression that will keep your muscles firing quickly and working more efficiently to help reduce fatigue. There are varying levels of compression offered in the range of racing suits available, and there are many factors that will help determine which racing suit is best for you; factors like your body type, what races you specialize in, your experience in the sport. Some suits offer high compression and are best for sprinters. Other suits have less compression, offer more flexibility, and feel lighter on your body; these suits are designed for long distance, breaststroke, and I.M. swimmers.  Typically we recommend that tech suits should only be worn by swimmers ages 14 & up; once their skills, technique, and race experience have matured.We have a wide variety of entry-level to mid-level racing suits for those who are still developing in these areas.

Can you recommend the best racing suit?

This is really dependent on your level of swimming and your personal preferences. However, based on our 40 plus years of experiences as a team of swimmers, former swimmers, coaches, lifeguards and provincial, national and world champions, here are our suggested guidelines.

If you are a mid level swimmer with some experience racing, are maybe attending provincials, consider a Speedo LZR Pro, Arena ST, R-Evo One, and Speedo Power Plus.

If you are attending senior or age group nationals or swimming at an international level (this is the highest level for racing suits), consider the Arena Carbon Series, or the Speedo Pure Collection.

What is my racing suit size?

Sizing is extremely important with racing suits! Racing suits are supposed to hug every part of your body! The compression comes from the structure of the suit, rather than how tightly it fits. Ideally you want to go one to three sizes down from what you train in. However, this may vary depending on the brand of your training suit and the brand of your racing suit. You should also take into consideration your body shape  as some brands fit different body types better than others. We find that Arena racing suits generally fit swimmers with more narrow hips, while Speedo racing suits work better for swimmers with bigger hips.

We recommend, if possible, that you establish your racing suit size in any of the following ways:

• Visit one of our retail store locations and try racing suits on. Different brands and styles have different fits and our Swim Experts can assist you in getting the best fit possible.
• Our handy sizing chart will offer you guidance. Select the size you think will be best for you. Remember, you may return or exchange items that do not fit as long as they have not been worn and tags are still intact. Find out more in our return policy.

*Note: Wearing a racing suit that is not the right size may actually hinder performance. A suit that is too big will create drag and not offer correct compression for optimal performance. While a racing suit that is too tight will be too constrictive and not allow you to use your body’s natural range of motion.

How to put on a racing suit/what size should I get?

Race suits need to be worn tight - like a second skin. If you wear the right size, it will be difficult to get into, and with these suits being constructed with material that is delicate, extra caution must be taken when putting on a racing suit. Use the pads of your fingers when putting on your racing suit, and not your nails. We also suggest using a sock or something similar to put over your hand for protection. For girls, it is very common to have someone help you put on the racing suit! 

• Racing suits are meant to be advantageous - with designs to maximize body-shaping, compression and repelling water. That means suits fit extremely snug. 
• That being said every manufacturer varies - always try on a suit before buying
• Tech suits that restrict movement, restrict breathing or is too loose is a tech suit that isn't working for you.
• It will take a long time (~10+ minutes) to get your suit on. So make sure you leave yourself enough time; if you rush, you are more likely to damage your suit.
• Work the suit up slowly from the bottom, using the pads of your fingers (NOT fingertips) especially at the waist line; do not pull the suit at any seam. Don’t forget to cut your nails or even put a plastic bag over your hands to help prevent tearing
• Making sure that the sections of the suit are correctly positioned over your body, this will help free up additional ‘slack’ for you to be able to work the suit up your body.

How to take care of a racing suit/how many races can I expect?

High performance suits are not designed for durability and long periods of use like practice suits, so it’s important to exercise extra care.

• Leaving your un-rinsed suit at the bottom of your swim bag will damage it. To keep your suit in top racing condition, take the suit off after your race and rinse it in cold water between races.
• After the completion of the meet use a gentle detergent to properly remove the chlorine from the suit.
• Dry your suit flat or hang upside down from legs – this will prevent water gathering at the crotch and damaging the bonding in this area.
• Never use any type of washer or dryer and avoid hang-wringing and suit spinning/drying machines as well.
• There is no pre-determined amount of races you can expect, no guaranteed amount of time. If you follow the above steps, getting the chlorine out as soon as possible you can expect to have the suit last longer.

What is a manufacturers defect?

High Performance racing suits are technologically advanced suits designed to help you swim your very best but it is important to remember they are fragile. Their lightweight material and tight fit makes them very susceptible to being damaged. If treated delicately your suit should have a long life. For more information on how to care for your suit please check out our FAQ – “How to care for your racing suit”. Manufacturers have a limited warranty for defects. For defects, we require a receipt and clear pictures of the defect.

Manufacturers defects include issues such as:

1. Bonding separation/ Seam Splitting

2. Seam Unravelling

If you believe you have a suit with a manufacturers defect, please contact your nearest store or email info@team-aquatic.com for online orders with:

• Original purchase receipt or order number
• Details on wear history ( how many meets )
• Images of the defect (for online / email support claims )

Limited warranty does not cover damage caused by the swimmer (even if unintentional) this is NOT considered a manufacturers defect. This includes but is not limited to holes in any form-Often created by fingers, being snagged on something or too much pressure being applied to the suit. 

Sizing FAQs

How do I know what size to order?

• For suit sizing information please consult our sizing chart on the product page
• Female sizing can be comparable to a dress size - most brands actually don’t size by dress size. The female sizes are basically an arbitrary number that doesn’t really correlate to any measurement. But our size chart will indicate what dress size the “22, 24, 26, 28, etc.” is equivalent to
• Men sizing comparable to waist size
• You may also visit a retail location for fitting

Note: In general we find that the TYR brand fits big compared to the Speedo brand.

What’s the difference between girl’s size 26, 28, in a youth Speedo suit, and female size 26, 28 suit?

As girls mature into women their body shapes alter. You may find it hard to get a proper fit for girls sizing. Speedo youth sizing is specifically designed for the younger girl swimmers and the size 26 and 28 correlate closely to girls' sizes 10 and 12. The following chart should help you determine whether to buy the girls' size or the youth size.

What is my racing suit size?

Sizing is extremely important with racing suits! Racing suits are supposed to hug everypart of your body! The compression comes from the structure of the suit, rather than how tightly it fits. Ideally you want to go one to three sizes down from what you train in. However, this may vary depending on the brand of your training suit and the brand of your racing suit. You should also take into consideration your body shape  as some brands fit different body types better than others. We find that Arena racing suits generally fit swimmers with more narrow hips, while Speedo racing suits work better for swimmers with bigger hips.

We recommend, if possible, that you establish your racing suit size in any of the following ways:

• Visit one of our retail store locations and try racing suits on. Different brands and styles have different fits and our Swim Experts can assist you in getting the best fit possible.
• Our handy sizing chart will offer you guidance. Select the size you think will be best for you. Remember, you may return or exchange items that do not fit as long as they have not been worn and tags are still intact. Find out more in our return policy.

*Note: Wearing a racing suit that is not the right size may actually hinder performance. A suit that is too big will create drag and not offer correct compression for optimal performance. While a racing suit that is too tight will be too constrictive and not allow you to use your body’s natural range of motion.

How do I know if my goggles fit?

Ideally you should be able to push the goggles onto your face without them falling off. An alternative test is to put the goggles on (without straps), grab the nosepiece and pull the goggles off your face. If you hear a pop and feel the suction on your face, then you know you have a good seal that is going to keep water out.

Are fin sizes unisex, male or female?

Fins are unisex and based off male sizing (e.g., 3-5, 5-7 etc.)

• Women's should size down 1-2 (e.g., fin size 6 = women's size 7/8)

How do I size paddles?

It is important to know what size is best for you. A general rule to follow is that paddles should not be anymore than 10% bigger than your hand. All our paddles have measurements in the product images. If you are using a paddle that is too big, you are potentially inviting improper technique and overloading your shoulder muscles which can lead to injuries. That being said, the size of the paddle should also be dictacted by your experience as a swimmer. If you are a younger swimmer, we recommend starting with smaller paddles, and as you gain experience and strength, slowly increase the size.

Team Portal FAQs

When will my team order be ready?

• Your order will be ready several weeks after the team portal closes. For more exact time frame, information is available on your team portal
• In some cases, the closure date may be extended by the sales rep and the equipment manager to accommodate late orders
• Delays and updates will be posted on your team portal if needed

Why do team orders take so long?

• TAS needs to collect all the team member's orders before bulk embroidering and screening which is the most cost efficient way of customizing goods
• Some portals require ordering more stock from vendors when TAS does not have stock
• Goods cannot be processed until we receive all orders

Can I return or exchange custom items?

• No. These items have been specially customized and embroidered therefore they cannot be resold or exchanged. 

I received my custom order and noticed a mistake in my order

• Please contact info@team-aquatic.com so we can help you right away

Payment Options

What are my payment options?

• We are pleased to accept payment by VISA, MasterCard or American Express

I live in British Columbia, is my order exempt from PST?

All clothing and footwear for children under 15 are exempt from PST. Note that equipment and accessories do not qualify for PST exemption. To claim your PST exemption, download the PST exemption form, fill out Parts B and C and email it to info@team-aquatic.com with your web order number in the subject line. (Your web order number will have the format of W1000XXXXX. It can be found on the confirmation email that you are sent at check out.) One of our representatives will email you to confirm receipt of the form.

Can I get the web sale pricing in one of your store locations

Some of our stores will run specials at the same time as the web special, but some web specials are only available online due to stock availability. If you are looking for a specific sale item in-store, please contact the location to confirm that they have the item and that the web special price applies. 

I was an Aquasport customer and have a store gift card or store credit. Can I use this with TAS?

Please mail us your gift card and or store credit receipt to our Ontario warehouse: 5035 North Service Rd Unit A10, Burlington ON L7L5V2. Once we receive your card, we will check the balance and give you the equivalent amount in a TAS online gift card. Please include your name, email, and phone number so we can contact you. 

Shark Club Program

What is a Shark Club Discount and how do I get one?

A shark club card discount is provided by your club if they have an active TAS account. Please ask you club to contact us if they wish to part of our program.

Can I combine my Shark Club Discount with a sale discount?

Sorry,  Shak Club discounts cannot be used on a sale item. Only regular priced items.