The following returns policy applies to orders placed through Team Aquatic Supplies.
Can I return an item?
Yes! But before you return the item you must contact us to get a return authorization number. Some restrictions apply:
Returns are accepted 30 days after ship date
Items must be returned in their original packaging and with tags attached
All merchandise must be unwashed
All items are subject to inspection
Shipping costs are non-refundable
Final sale items include snorkels, fins, nose clips, earplugs, caps and goggles for hygienic reasons.
Items on the "On Sale" page are final sale. No exchanges or refunds
You may be subject to a 20% restocking fee.
We only send return labels within Canada
You may exchange an unused product for an alternative size or item. Contact us for a return authorization number before shipping and include information about your exchange request, e.g., what size or product you want in exchange.
You are responsible for all shipping charges associated with exchanges.
Defective items must be reported within 15 days of receipt and you must Contact us for a return authorization number before shipping back to us.