shipping icon

pickup icon

Free Shipping On Orders Over $150 Before Tax

Free Shipping On Orders Over $150 Before Tax

Proudly Canadian

Store Locations

Please Note

×

Items from our main site cannot be combined with items in your team portal

Log out

Shop

Team Aquatic Supplies
Account 0 items
  0
  • Shop By
    • On Sale
    • Womens
      • Racing Suits
      • Training Suits
    • Mens
      • Racing Suits
      • Training Suits
    • Gear
      • Goggles
      • Caps
      • Fins
      • Paddles
      • Pull Buoys
      • Kickboards
      • Snorkels
      • Electronics
      • Bags & Backpacks
      • Accessories
      • Chlorine Removal
      • Towels
      • Lifeguard
      • Water Polo
      • Aquafitness
      • Resistance Training
    • Toronto Titans
  • Help Center
  • Pre-Orders + Custom Caps
  • Team Portal
  • Resale
Home / Team Portal FAQs

Team Portal FAQs

Access Denied
IMPORTANT! If you’re a store owner, please make sure you have Customer accounts enabled in your Store Admin, as you have customer based locks set up with EasyLockdown app. Enable Customer Accounts

I can not log in to the Team Portal

  • Go HERE
  • Username is the club/team name that was provided to you by your equipment manager
  • Password should be a 3 letter - 3 number password also provided to you by your equipment manager. Password is case sensitive. 

Checkout isn't working, please help!

  • When you reach the checkout page, make sure to 'log out' of the team email ([teamname]@tas.com) and enter your personal email
  • By logging out of the team email, you are filling in your contact information so we can send you your order confirmation

When will my team order be ready?

  • Your order will be ready approx. 4 - 5 weeks after the team portal closes
  • In some cases, the closure date may be extended by the sales rep and the equipment manager to accommodate late orders

How do I track my team order? 

  • Team orders use a different reference number than regular web orders, they start with 'WP' rather than 'W' in our system
  • After 5 weeks have passed after the team portal closes, you can start checking Canada Post to see whether your order has shipped. Simply track using your order number that starts with W, but add a P after the W. (for example, order W00000 becomes WP00000)
  • If you chose store pick up, we will contact you when your order is at the store

Why do team orders take so long?

  • TAS needs to collect all the team member's orders before bulk embroidering and screening which is the most cost efficient way of customizing goods
  • Goods cannot be processed until we receive all orders

Can I return or exchange custom items?

  • No. These items have been specially customized and embroidered therefore they cannot be resold or exchanged

I received my custom order and noticed a mistake in my order

  • Please contact info@team-aquatic.com so we can help you right away

 

Invalid password
Enter

Community

  • About Us
  • News & Events
  • In The Community
  • Swim Tips
  • Careers

Customer Service

  • Contact Us
  • Customer Service
  • Store Locations
  • Help/FAQs
  • Catalogue
  • Shark Club Card
  • Terms of Service
  • Privacy Policy

Orders

  • Return Policy

Follow Us

  • Facebook
  • Twitter
  • Instagram

Team Aquatic Supplies Proudly Sponsors

  • Link to Alberta Artistic Swimming Homepage
  • Link to Swim Ontario Homepage
  • Link to Swim New Brunswick Homepage
  • Link to Swimming Newfoundland and Labrador Homepage
  • Link to Swim Alberta Homepage
  • Link to Swim Saskatchewan Homepage
  • Link to Swim Nova Scotia Homepage
  • Link to BC Summer Swimming Association Homepage
  • Link to Swim BC Homepage

Copyright © 2023 Team Aquatic Supplies. All rights reserved. Privacy Policy  |  Terms of Use

Close
Powered By Discount Ninja
×
[[BODY]]
[[TIMER_FOOTER]]
×
[[HEADER]]
[[MINIMIZED]]
[[BODY]]
[[FOOTER]]
[[TIMER_FOOTER]]
Powered By Discount Ninja
×
Powered By Discount Ninja
[[HEADER]]
[[BODY]]
[[FOOTER]]
[[NOTHANKSBUTTONLABEL]]
[[NOTHANKSBUTTONLABEL]]
[[TEXT]]
[[HEADER]]
Powered By Discount Ninja
[[BODY]]
[[QUANTITY_LABEL]]
[[PRICE_LABEL]]
[[TIER_ROW]]
[[PRICE]]
[[LABEL]]
[[HEADER]]
[[BODY]]
[[FOOTER]]
[[ROW]]
en English
zh-cn Chinese (Simplified)zh-tw Chinese (Traditional)en Englishfr Frenchpa Punjabies Spanish