Payment

You can pay online by credit (Visa, Mastercard, and American Express), prepaid credit cards, e-gift cards, physical gift cards, Apple Pay, and Google Pay. Gift cards can be combined with any of the above payment methods. For prepaid cards, be sure to register it with a billing address prior to checkout.

Enter your gift card code at checkout in the Discount code or gift card field located under the order summary and click Apply. If your balance doesn't cover the full order, you can pay the remaining amount with another accepted payment method. If there's a remaining balance after your purchase, it stays on your gift card for your next order.

Online e-gift cards can be used in-stores. Gift cards are final sale and cannot be exchanged for cash or refunded to your original payment method. If you have lost your gift card, please contact info@team-aquatic.com.

Children's clothing and footwear under the age of 15 qualify for PST exemption. However, equipment and accessories are not eligible for this exemption. Please note all youth sized clothing and footwear is automatically PST exempted. However, adult clothing for a youth is not. To claim your PST exemption, please fill out the form and email us with what you wish to purchase to place a phone order. A screenshot of your cart would be very helpful. Unfortunately, our new automated system is unable to process PST exemptions through the website.

You can pay in store by credit, prepaid credit cards, debit, e-gift cards, physical gift cards, TAS vouchers, Apple Pay, and Google Pay.

Present your gift card (physical or digital) at checkout. Any remaining balance stays on your gift card and can be used on a future purchase.

Our preferred payment method is E-transfer, which is safe, secure, and fast. Please send your E-transfer to sues@team-aquatic.com, and include your Customer Number and all invoice or order numbers in the comments. Avoid using a security question. We also accept all major credit cards—please call our accounting department at 1-800-234-4833, Monday to Friday, from 8:00 am to 4:00 pm PST, to pay by credit card. Alternatively, you can send a cheque payable to Team Aquatic Supplies Ltd. to 107-2411 Dollarton Hwy, North Vancouver, BC, V7H 0A3. For EFT payments, email sues@team-aquatic.comfor banking information and payment instructions.

For custom caps, we require upfront prepayment if you're a new customer. Since shipping costs are determined when your order is ready to ship, they will be emailed to you in a separate invoice after your order has been dispatched. If you're a returning customer, we'll bill your team account after your order is fulfilled, and you'll have 30 days to pay the invoice.

For custom apparel and swimwear orders, if you opt not to use our Team Portal service which allows your members to purchase their custom team gear through our store, and choose to place a bulk order by e-mail, we require 50% payment upfront for returning teams or 100% payment upfront for new teams.

Shipping costs are calculated when the order is ready to ship, based on weight and size of parcel. If you require a shippping quote prior to when your order is ready, we can provide you with a rough estimate. Shipping costs may be added or adjusted at time of shipping.

For new customers who require upfront prepayment for their orders, shipping costs may be emailed to you in a seperate incoive after your order has been dispatched.

To check your account balance, please contact our accounting department via our head office number 1-800-234-4833. To help quicken the process, please have your customer number ready. Your customer number typically consists of 3 letters followed by 3 numbers (for example, ABC123).

If you experience a double charge after a refund, it is most likely because your bank hasn't fully processed the refund yet. Refunds take several days to post. During that time, the original charge remains on the account, and the refund may appear as pending or not yet visible. Our system is not able to charge your method of payment. We can only post a refund. For more questions, we recommend contacting your bank directly.