Please visit our Return Portal to initiate a return. You have thirty (30) days from when your order was delivered to initiate a return. Please note that shipping and handling charges are non-refundable unless the return is due to a defective item or an error on our part. Once we have received and inspected your package, we will send you an email confirmation. It may take a few business days for the refund to be reflected on your statement.

All Final Sale and clearance items are not eligible for return or refund. Final Sale items are all items that are already marked down at 30% off or more. Goggles, earplugs, nose clips, caps, snorkels, Swimming Canada merchandise, World Cup merchandise, Diving World Cup merchandise, and all custom logo Team Portal goods are not eligible for return or refund.

You have 30 days from the date of delievery to file a defective claim by contacting info@team-aquatic.com. Please include a description of the issue, details about the wear history, and high-quality images. We will respond as quickly as possible. Defective claims may include issues such as a broken nose piece on goggles, leaky goggles, bonding separation or seam unraveling on suits, and similar problems. We will then initiate contact with our vendors to review the defective claim. Should you require an urgent replacement in the interim, please inform us accordingly. Typically, we aim to resolve the process within one week.

Team Portals take approxiamately 6 weeks to complete after the team portal closes. For more information please visit our Team Portal information page

All returns must be made within 30 days of
original purchase. Proof of purchase is required for all returns and exchanges. No refund or exchange on caps, goggles, footwear, fins, earplugs, nose clips, sale/clearance items or custom Team Portal apparel/items.

Defective items must be reported within 30 days of purchase with original receipt and must be authorized by the manufacturer.

The item must be unworn, unwashed, in its original condition & packaging, with all tags & hygienic protection liners still attached. Items with tags/packing removed, make-up marks, no hygienic liners, or in otherwise unsellable condition, will not be accepted. Eligible web-purchased returns, with original packing slip and RA#, may be processed in-store tp the credit card used for purchase. Colour or size exchanges can occasionally happen in-store but this cannot be guaranteed. All exchanges must be processed as returns.